Cancellations & Returns

How do I get a defective item, ordered on YASMARK.COM, replaced?

3 Days Replacement Guarantee

All physical products sold on YASMARK.COM are covered under our 3 Days Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 3 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.

In order to get a defective item replaced

o Contact Customer Care over call or through E Mail within 3 days from the date of delivery.
o The defective product or part will be recalled and a replacement will be shipped immediately.

Please note -

- Replacement can be for the entire product or part(s) of the product subject to availability of the same with our Depo.
- Replacement is offered for the products sold by YASMARK only.
- You cannot cancel an order after your product has shipped
- If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 3 Day Replacement Guarantee above.
- If your purchase was made more than 3 days ago, we regret to inform you that we cannot provide a refund or exchange

Following shall not be eligible for return or replacement

o Damages due to misuse of product;
o Incidental damage due to malfunctioning of product;